39 TIPS • Do not use personal pronouns like: I, my, me, we, our… • Do not talk about the company or the organizations; your résumé should focus on you and your experience Properly convey your transferable skills and actively market yourself by using action verb statements that achieve the following: • Correlates to the target transferable skill you are trying to convey • Correlates to the type of job you are interested in by addressing things you would like to do in your next role • Quantifies the value of your work in money, numbers, or percentages • Answers what you have achieved: made, saved, started, overcome Collegiate Athlete – Basketball Davenport University • Maintain and balance schedule efficiently to assure academic and team success • Attend scheduled practice, game, and training sessions • Analyze performances to identify strengths/weaknesses and make improvements • Compete professionally by executing instructions from coaches • Collaborate with a team of 22 to accomplish daily, weekly, and seasonal goals • Awarded “Most Coachable” for 2016 season Waiter Brann’s Steakhouse • Ensure every customer is satisfied with their experience by providing excellent customer service • Communicate with kitchen staff of six to effectively expedite food times to customers • Manage a section of 15 tables with the potential for 75 guests at a time • Train new wait staff on proper technique and Brann’s protocol Customer Service Representative Chase Bank • Balanced and monitored cash items for 10,000+ accounts • Monitored risk for account holders and identified issues of delinquency • Performed account transactions, account maintenance, customer correspondence, consistent balancing, and completing delegated reports and projects as scheduled • Solved routing customer problems with professionalism and efficiency Waitress, Brann’s Steakhouse • I take orders and bring food to people • Being a waitress, there are a lot of difficult people who I help • Work with a team • Clean dishes, tables, and floors • Communication and leadership skills Chemical Bank, Customer Service Rep As a customer service rep, I helped customers with their accounts. Chemical Bank is a highly regarded company that always provides the utmost customer care for its customers. They treat their employees with respect and while there I was able to work on my customer service and communication skills by answering phones and working with customers. Athlete, Davenport University Woman’s Basketball Team The Good The Bad & the Ugly Grand Rapids, MI August 2016 – Present Caledonia, MI May 2016 – Present Grand Rapids, MI March 2015 – May 2016 June 2015 – present March 2012 – May 2016 Winter 2016 39