38 Davenport University Career Services Guide Related Coursework is a good addition for individuals with less experience. When used, the sections only include courses specific to the position applied for. Key or Related Skills is an alternative for more experienced individuals. The skills listed should be terms drawn from current and past experience. Experience is more than just what you are paid for. It can include long-term volunteer work, leadership positions in an organization, internships and special projects. If transferable skills are gained, it is experience. Use the O*NET OnLine for Action Verb Statement writing. Technical Skills List operating systems, software or hardware. Certifications Indicate ability to learn new skills and mastery. Languages: Specify level of fluency in a foreign language as fluent, conversational, or basic. If applying internationally, English can be included as a language. Honors can have their own section or be embedded in your education section. Organizational Involvement Title or type of involvement and the name of the organization is required. Span of involvement is optional. Recruiters typically prefer Chronological Résumés. For the recruiter, it should be easy to read quickly, understand the candidate’s goal, and determine if the candidate is qualified. Be strategic about every word on your résumé; the fewer “filler-word” phrases used the better. • A one-page résumé is recommended for entry and mid-level positions • When using a two-page version, the most relevant information must be on the first page, and there should be enough content to fill one half or more of the second page • Experience is shown in reverse chronological, or the most recent experience listed first Pounce Panther 313 Prairie Point | Lansing, MI 48933 (616) 698-7111 | ppanther@email.davenport.edu EDUCATION: Davenport University, Grand Rapids, MI Bachelor of Business Administration in Management Related Coursework: Principles of Project Management, International Business, Principles of Risk Management and Insurance, Insurance Company Operations and Regulations EXPERIENCE: Collegiate Athlete – Basketball Davenport University • Maintain and balance schedule efficiently to assure academic and team success • Attend scheduled practice, game, and training sessions • Analyze performances to identify strengths/weaknesses and make improvements • Compete professionally by executing instructions from coaches • Collaborate with a team of 22 to accomplish daily, weekly, and seasonal goals • Awarded “Most Coachable” for 2016 season Waiter Brann’s Steakhouse • Ensure every customer is satisfied with their experience by providing excellent customer service • Communicate with kitchen staff of six to effectively expedite food times to customers • Manage a section of 15 tables with the potential for 75 guests at a time • Train new wait staff on proper technique and Brann’s protocol Customer Service Representative Chase Bank • Balanced and monitored cash items for 10,000+ accounts • Monitored risk for account holders and identified issues of delinquency • Performed account transactions, account maintenance, customer correspondence, consistent balancing, and completing delegated reports and projects as scheduled • Solved routing customer problems with professionalism and efficiency TECHNICAL SKILLS: Software: Microsoft Excel, Power Point, Access, SAP, Photoshop, InDesign Certifications: CPR, First-Aid, Project Management Languages: Fluent in French, Conversational in Spanish HONORS: President’s List ( 3 semesters), President’s Scholarship for Academic Excellence, Eagle Scout, Outstanding Service Award ACTIVITIES: Student Association for Project Management, Alpha League, Habitat for Humanity, Panther Dodgeball Club GPA: 3.68 May 2019 Grand Rapids, MI August 2016 – Present Caledonia, MI May 2016 – Present Grand Rapids, MI March 2015 – May 2016 • Bullet points are preferred for easy reading; paragraphs are acceptable if it better fits your style, or is a federal résumé or CV • Font size in the body of your résumé should be 12 pt. and easy to read, your name can be larger • Margins should be 1/2" to 1"; left, right, top, and bottom • A résumé is your marketing tool—it promotes and supports your “brand”. • Each résumé should be customized to each position applied for. Your résumé is also an interview script. Each properly crafted résumé should help drive the information shared in an interview THEREVERSE CHRONOLOGICAL RÉSUMÉ 38